Important information
Privacy Policy
This policy explains what personal and business information we collect, why we need it and how we protect it.
Last updated: 31 August 2026
1. Who is responsible for your information?
LO Marketing is responsible for the information it uses for its business. Our address is 19 Louw Wepener, The Island, Sedgefield, Western Cape, 6573. Contact web@lomarketing.co.za or 083 659 4779 with a privacy question or request.
2. Information we collect
We may collect names, business names, contact details, order and invoice details, payment status, software-user details, connected account information, help requests and records of how the package is used.
3. Why we use information
We use information to answer questions, confirm package availability, activate and secure software access, process payments, provide product support, prevent misuse, keep required records and comply with law.
4. CRM and reputation information
The software may process customer contact details, sales notes, tasks, review-request records, feedback and usage information that the account holder chooses to enter. The account holder is responsible for having a lawful reason to collect, upload and use that information.
5. Suppliers and recipients
We may share information where needed with hosting, software, messaging and payment providers, accounting tools, professional advisers and authorities where lawfully required. Some providers may process information outside South Africa under appropriate arrangements.
6. Retention and security
We keep information only as long as needed for product delivery, support, dispute handling, security and legal or tax records. We use reasonable safeguards and delete or de-identify information when no longer required, subject to lawful backup cycles.
7. Your rights
Subject to law, you may ask whether we hold your information, request access or correction, object to certain processing, ask for deletion where retention is not required, withdraw consent or complain. We may verify identity before acting. You may also complain to South Africa's Information Regulator.
8. Direct marketing
We do not add you to unrelated marketing merely because you asked about a package. Optional electronic marketing requires a legal reason and an opt-out. Product, invoice and security messages are not optional marketing.