Customer Terms

1. Supplier

The supplier is LO Marketing, based in South Africa. Our business and legal-service address is 19 Louw Wepener, The Island, Sedgefield, Western Cape, 6573. Contact us at web@lomarketing.co.za or 083 659 4779.

2. You buy directly from LO Marketing

You order from and pay LO Marketing. We set the price and are responsible for supplying the package and helping if something goes wrong. Other companies may provide technology behind the product, but LO Marketing remains your seller unless we clearly agree otherwise in writing.

3. We sell set software packages only

We sell only the CRM, reputation management and business software packages shown on this website. They do not include consulting, campaign management, custom development, data entry, hands-on IT work, research, graphic design or a person who operates the software for you.

Buying a monthly package does not include custom professional work.

4. What we confirm before payment

We confirm the package, user and usage limits, available features, price, tax if applicable, start date and anything that is not included. Your order starts when you accept these details and make the required payment.

5. Prices and payment

Prices are in South African rand. Anything not listed in the package is not included. A separate payment company may process your payment, but you are still buying from LO Marketing.

6. CRM software

CRM packages provide online tools for storing contacts, tracking sales opportunities, assigning tasks and recording follow-ups within the stated limits. You are responsible for entering accurate information, controlling user access and using customer information lawfully.

7. Reputation management software

Reputation packages provide tools for sending review requests, monitoring feedback and viewing reports within the stated limits. Reviews are written by customers. We do not write reviews, remove lawful negative feedback or guarantee a rating.

8. Business software bundles

Bundles combine only the software features and limits shown in the selected package. They do not include a person managing sales, contacting customers, replying to reviews or running marketing campaigns for you.

9. Starting, renewing and cancelling monthly packages

A monthly package starts after payment and after we receive the details needed to open the account. Unless your order says otherwise, it renews monthly and you may cancel before the next billing date. You keep access until the end of the period you paid for. We may stop access for illegal use, a serious security risk or an overdue amount after reasonable notice.

10. Safe and lawful use

Keep your login details safe and tell us quickly if you think someone else has access. You may not send spam, upload harmful content, break the law or bypass package limits. We may take reasonable action to protect the system and other customers.

11. If something goes wrong

Online software and connected providers may sometimes be unavailable. Tell us about a problem as soon as possible and include your order number and proof. Depending on the problem and your legal rights, we may restore access, fix the package, give a credit, reduce the price or issue a refund.

12. Liability and outside events

We remain responsible for direct loss caused by our breach to the extent required by law. We are not responsible for inaccurate customer data, unlawful messages, weak customer passwords or events reasonably outside our control. Nothing excludes a right or liability that South African law does not allow us to exclude.

13. Complaints and law

Send complaints to web@lomarketing.co.za with your order or invoice reference and requested outcome. South African law applies, including non-excludable consumer rights under applicable legislation.