Important information
Refund & Cancellation Policy
This policy explains how to cancel a monthly package and when you may receive a refund.
Last updated: 31 August 2026
1. Fair treatment
This policy applies to software products sold directly by LO Marketing and does not remove a stronger right under South African law.
2. Before your account starts
If you cancel before an account is activated or a non-recoverable approved supplier cost is committed, we refund the amount paid for the cancelled package. A statutory cooling-off right is applied where it legally applies.
3. Monthly software subscriptions
You may cancel before the next billing date and continue using the software until the end of the period you paid for. A partial month is not normally refunded after activation unless the product is materially defective or a stronger legal right applies.
4. If an important feature fails
If an important paid feature stops working and we cannot fix it within a reasonable time, we may extend your access, give you a credit, reduce the price or issue a refund for the affected time.
5. Customer data before cancellation
Before access ends, request or download any available customer-owned data export within the stated period. Some information may remain in backups or legal records for a limited time.
6. How refunds are paid
Approved refunds are normally returned through the original payment method. If that is not possible, we may request verified bank details for EFT. We confirm when the refund is issued; bank and provider processing time may follow.
7. Asking for help
Email web@lomarketing.co.za with your name, business, order or invoice number, the affected package and what you would like us to do. You may call 083 659 4779 for help, but please confirm a cancellation in writing.